Unless sent to us as a digital file, we always scan your original art and work on its digital copy. Your artwork remains unchanged and is returned to you when all work is completed.
We can scan, restore and print large, even panoramic images!
Originals, their formats, and how to send them to us:
Format A Photographic print or flat artwork Send by mail
Format B Panoramic print Send by mail
Format C Film negative, transparency or slide Send by mail
Format D Photocopy (facsimile, Xerox) Send by mail
Format E Large digital file saved to CD-ROM Send by mail
Format G Large digital file Upload to FTP
Format H Small digital file Attach to e-mail
Format J Digital file in cell phone or tablet camera E-mail from camera

IMPORTANT NOTE:   Among the many formats listed below, the preferred formats are A, B and C. These formats are either first generation images (film) or as close to them as possible (original prints).

When you provide us with originals in either of these three formats, we can do the scans exactly as we need them to be. This also ensures the highest quality of the final images, because we scan your art at very high resolution – our equipment allows us to work on very large digital files, frequently in the range of 100 to 200 MB.

Furthermore, by using various scanning techniques and our high-end scanners, we can often recover digital data that cannot be obtained with simple and low-resolution scans.

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Format A – Photographic print or flat artwork

Since we do not normally charge for scanning (see note 1), sending an original art to us by mail probably is the most convenient and least expensive option for you.

We are convinced it is entirely safe to ship your artwork by mail – especially if you pack your art carefully and ship it by a service that provides you with a tracking number. Please see our PACKING AND SHIPPING GUIDE

Note: Scanning of items larger than 8.5 by 11 in. may require some charges

Format B - Panoramic print

Please do not attempt to scan this type of prints yourself. Their paper may be old, very brittle, and already cracked and torn. If the print is rolled, do not try to flatten it.

Please trust us. We have an extensive experience in handling these long prints: We protect them from further cracking by reinforcing their backs with archival tape, and, we know how to scan them correctly.

Format C – Film negative, transparency or slide

1. Producing new images.  We scan images off your film, repair or enhance them, and produce prints or digital files as from all other types of originals.

2. Repairing film.  Sorry, we do not repair the film material as such. However, we can scan the images on film at a very high resolution, repair their damage or enhance them, and produce high quality digital files. These files can be used to produce new negatives, transparencies and slides. Although we do not offer this last part of service, we can subcontract it to a lab.

Format D – Photocopy (facsimile, Xerox)

It is possible to recreate an image from a facsimile (Xerox) copy of a photographic print – please see samples of the work we have done (see "Images Repaired"). However, please remember that the quality of the image recreated from such a copy will never be as good as the one which was based on the original photographic print such as Format A.

To make a facsimile copy of your original, we recommend using a reliable copy service. Please order the highest possible quality color copy (even when the image is only black-and-white), enlarged so that it fills almost an entire 8.5 by 11 in. (or A4) sheet of paper. We recommend color copies instead of black-and-white, since their resolution is higher and the halftone-dot pattern is less pronounced.

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Format E – Large digital file saved to a CD-ROM
Format G – Large digital file uploaded to our server (FTP)

Before scanning your originals and producing your digital file, you should determine the size of the largest print you may ever want to have made from the repaired image. Please use our SCANNING GUIDE AND CALCULATOR to find the recommended scanning resolution.

You may like to know that to produce high quality images, we often work with very high resolution files, greatly exceeding 100 MB. The files of such size are most useful when repairing details of damaged images, although often they are not needed for printing them out.

Please send us your files in an uncompressed format, such as "tif" or "psd" (Photoshop), or, if this is not possible, at least as "jpg" compressed at the "highest quality" setting. Note that files produced by some digital cameras are often marginal or inadequate for high quality large prints, especially when the images are cropped and use only portions of the original frame.

To transmit your digital file to us using our FTP server, please go to the page UPLOAD FILEs and follow instructions on that page.

Format H – Small digital file

A small digital file, about 1 MB or less, sent to us either as an e-mail attachment or uploaded to FTP, could be useful and is often sufficient for us to provide you with a firm cost estimate – when the image shows enough detail in critical areas. Please note, however, that a file this size is generally not suitable for repair work or a quality final print.

Format J - Digital file in cell phone camera

Send this file or files directly from your cell phone or tablet camera to our e-mail address: tom@photorepairshop.com.

Please make sure that you are sending the largest size file that is available on your device. For example, iPhone stores four file sizes: Small, Medium, Large and Actual Size - please send us the Actual Size.

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